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Amit Shankar

Title: Unraveling the psychological and behavioral consequences of using enterprise social media (ESM)

in mitigating the cyberslacking

Journal: Technological Forecasting and Social Change

Our study addresses the understudied impact of enterprise social

media (ESM) on employee productivity and performance. We explore
the relationship between ESM use, interruption overload, psychological

transitions, cyberslacking behavior, and work performance. Drawing on
the Conservation of Resources (COR) theory, we hypothesize that frequent

ESM use leads to interruption overload and subsequent psychological
transitions, resulting in increased cyberslacking behavior and decreased

work performance. We investigate the moderating role of ready-to-resume

behavior and decreased work performance. We investigate the
moderating role of ready-to-resume as a contextual intervention.

Using multi-wave data (N = 349) and structural equation modeling,
we test our hypotheses. Surprisingly, we find no significant

association between psychological transitions and cyberslacking,
warranting further exploration. However, we do observe a positive

link between cyberslacking behavior and employee performance,

highlighting its importance for organizations. We uncover a significant moderating effect of ready-to-resume,

indicating that a clear pathway to resume interrupted tasks weakens the relationship between ESM use and
interruption overload. Our study offers valuable insights into the complex dynamics of ESM use, interruption overload,

psychological transitions, cyberslacking behavior, and work performance. The paradoxical results open avenues
for further investigation. For managers, our findings emphasize the need for a supportive work environment and

strategies to facilitate prompt task resumption to manage cyberslacking effectively.

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