Page 58 - IIMV Newsletter_30 May 2024

IIMV PODCASTS

Launched on 8 March 2021 and organised by the Business Cluster of

IIMV, Vpod, airs discussions and expert views on trending business and
management topics. By April 2024, it has successfully completed sixty-
eight total episodes of expert discussions and talks. On 11 August, Vpod,
now a club, became only the 4th IIM to start their own in-house podcast

series, with a presence on well-known audio platforms, including JioSaavn,
Apple Music, Google Podcasts, and Spotify.

The episode podcast on January 21 was an in-depth discussion with Professor Sunil Chandran, exploring
the intricacies of retail marketing, and the nuances of the FMCG industry. This was followed by a special
episode on Professional Skepticism on February 16, delving into its historical impact and significance. In
another episode of the Club’s flagship series, Insider’s Talk, podcast on March 1, Vpod interviewed Mr.

Rahul Lakhmani, an IIT Bombay Alumni and the founder of Skiify, discussing the importance of emotional
intelligence in career success.
The quarter concluded with V-pod’s first on-campus interaction on March 15 featuring Shweta Srivastava,

former CXO of TATA Cliq, where effective strategies for enhancing customer experience were discussed. This
was complemented by another episode of Insider’s Talk recorded on our very own campus, wrapping up
Vpod’s activities for the academic year.
Shweta L Srivastava is a Customer Service Executive with 20 years of industry experience at brands like
Tata CLiQ, Pepperfry & Yatra.com. She is one of the top 100 CX Leaders in India. The on-campus interaction

with Shweta L. Srivastava on the topic of effective CX strategies for improving customer experience was
attended by 60 members. The session highlighted some of the key concepts related to customer experience
enhancement strategies. Shweta touched on key concepts while also drawing on her industry experience to

drive home important points. According to her, the customer experience is nothing but “Grahak Bhagwaan
Hai,” which means “the customer is God.” She shared her experiences about the challenges of social media
escalations by customers, the transformation of customer support through AI, and the value and application
of various metrics like CSAT and more. She fielded various questions from our enthusiastic students,
culminating in an interactive and successful event.

55 VOL.5/ ISSUE 2, JAN-APRIL 2024