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Amit Shankar

Title: Sustainable organizational performance management: deciphering the role of emotional capital
in e-commerce industry

Journal: South Asian Journal of Business Studies

This study aims to understand role employee emotional capital in
e-commerce organizations for implementing a sustainability-oriented

approach. It explores two research questions: First, what role does
emotional capital play in creating a sustainability-oriented functioning
in an e-commerce organization? Second, how the emotional capital

of employees and leaders can be molded and aligned to the desired
behavioral approach toward sustainability. Design/methodology/
approach: The authors’ methodology involves literature review undertaken
to appropriately position the understanding of sustainability and its
relationship and its relationship with emotional capital in the e-commerce

industry. The paper is based on the review of articles published between the year 1990 and 2020. Academic and
peer-reviewed journal articles, which have contributed to enrich the concept of emotional capital and sustainability,
were collected from various data sources like SCOPUS, ERIC, Science Direct and Emerald. Findings: The findings
indicate that the organizational emotional capital can help
in designing and pursuing sustainability-oriented practices
in a more “engaged” manner. This can further stimulate a

new approach for determining the dimensions, goals and
measurement criteria for organizational performance
management in the e-commerce industry. Originality/
value: This is a first of its kind study that connects the
dots between sustainable organization performance
and emotional capital establishing groundwork for future
research pursuits in the direction. This study presents strong futuristic managerial implications and focuses on
how e-commerce organizations can achieve long-term sustainability performance by harnessing the resource of
emotional capital, which is inherently present with them at individual and collective levels.

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