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Rohit Titiyal

Title: Analyzing critical success factors for the implementation of air-taxi services for public transportation

Journal: International Journal of Productivity and Performance Management

Companies are adopting innovative methods for responsiveness and

efficiency in the public transport sector. The implementation of air-taxi
services (ATS) in the transport sector is a move in this direction. Air taxis have

a two-pronged advantage as they can reduce travel times by avoiding
traffic congestion and have the potential to reduce carbon footprint

compared to traditional modes of public transportation. Many companies
worldwide are developing and testing ATS for practical applications.

However, many factors may play a significant role in adopting ATS in the
transport sector. This paper attempts to unearth such critical success

factors (CSFs) and establish the interrelationships between
these factors. Design/methodology/approach: Fifteen CSFs

were identified by systematically reviewing the literature and

taking experts’ input. An integrated multi-criteria decision-
making (MCDM) technique, Decision-Making Trial and Evaluation
Laboratory-Analytic Network Process (DEMATEL-ANP [DANP]) was

used to envisage the causal relationships between the identified

CSF. Findings: The results reveal that Govt Regulations (GOR), Skilled Workforce (SKF) and Conductive Research
Environment (CRE) are the most influential factors that impact the adoption of ATS in the transport sector. Practical

implications: The research implications of these findings will help practitioners and policymakers effectively implement
ATS in the public transportation sector. Originality/value: This is the first kind of study that identifies and explores the

different CSFs for ATS implementation in public transportation. The CSFs are evaluated with the help of a framework built
with inputs from logistics experts. The study recognizes the CSFs for ATS implementation and provides a foundation for

future research and smooth adoption of ATS.
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