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Book Chapter

Gembali, V., Kumar, A., & Sarma, P. R. S. (2022). Realization of

Sociotechnical Systems Theory for Developing Quality

4.0-Based Production Service Systems: A Literature Perspective.

In Exploring the Latest Trends in Management Literature

(Vol. 1, pp. 207-223). Emerald Publishing Limited.

The present study discusses the benefits and importance of sociotechnical

thinking for the integration of industry 4.0 (I4.0), and their subsequent
usefulness in analyzing the value-added activities and related quality

issues, and their implications in the quality 4.0 (Q4.0), product-service
systems (PSS) in the organization level/complex systems in the era of I4.0.

I4.0 pushed the traditional manufacturing models toward product-service
systems; for this transition, social and economic factors influence more,

and technological advancements are going more rapidly than the social
developments needed for the transition. The integration of social-technical

system perspective with I4.0 technologies adoption would improve the
value cocreation of PSS. The balance among the sociotechnical systems

theory (STST) and I4.0 technologies are necessary for production and
logistics organizations. This can be attained by sociotechnical systems

thinking because it gives a comprehensive overview for integrating I4.0
and related quality issues in the production and logistics service systems.

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