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This study proposes and empirically
investigates a moderated mediation
mechanism to enhance consumer loyalty
Sivapalan, A., Shankar, A., via retail service quality (RSQ) practices.
Das, M., Konalingam, M. The results revealed that the impact of
physical aspect, reliability, personal
(2021). How to enhance interaction, and policy on customer loyalty
customer loyalty to retail is significantly mediated by the affective
stores via retail service commitment to the retailers. Further, the
quality practices? A retailer’s corporate image enhanced the
indirect effects of reliability, personal
moderated mediated interaction and retailing policy on customer
mechanism. Services loyalty. By investigating how the interplay of
RSQ dimensions, affective commitment and
Marketing Quarterly, 1-22. corporate image enriches retail service
quality, this study contributes to the
retailing literature.
This study examines the efficacy of Askeskin, a subsidized social health
insurance targeted towards poor households and informal sector
workers in Indonesia, in mitigating the impact of adverse health shocks
on household consumption. To overcome selection bias from
non-experimental nature of Askeskin enrolment, I use a robust
estimation strategy, where outcome regressions are run on a propensity
score-based matching sample. Using longitudinal data from the
Indonesia Family Life Survey, this study finds that uninsured households
facing extreme health shocks experience a 1.3 percentage point loss in
growth in food and 2 percentage point loss in non-food consumption
growth. Importantly, households having Askeskin insurance, are fully
insured in terms of food and medical consumption. But non-food
spending, a discretionary component, is not insured fully resulting in a 1.2
Kolukuluri, K. (2022). Adverse Health percentage point fall in consumption growth rate, despite Askeskin. This
Shocks, Social Insurance and Household result is robust to a battery of sensitivity and robustness checks,
Consumption: Evidence from Indonesia's including alternate definition of health shocks. Further, I investigate
Askeskin program. Journal of Health whether the Askeskin program simply displaced informal,
Economics and Management. community-based mechanisms of risk sharing. No crowd out effect is
observed and informal risk-sharing coexists with Askeskin.
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