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Case Studies




                                                                        However, this access would be limited to the content
                                                                        provided by CPs, who tied up with the Free Basics
                                                                        platform. Presenting a comprehensive history of the net
                                                                        neutrality debate, the case offers views of all the
                                                                        stakeholders called by the regulatory authority to
                                                                        present their perspectives. The stakeholders include the
                                                                        ISPs (internet service providers), CPs, end consumers
                                                                        represented by civil society, the regulatory body itself,
                                                                        and the government. The case brings up the issues
                                                                        related  to  the  digital  divide,  privacy  of  consumers,
                                                                        competition,  freedom  of  expression, etc.,  from  the
                                                                        perspective of all the stakeholders.



                     Pandey, N., Dé, R. (2021). The Question of
                     Net Neutrality. Indian Institute of

                     Management-Bangalore.


           For a telecom regulatory authority in a developing
           country, reducing the digital divide is an important
           goal, while it maintains net neutrality through the
           mechanisms it implements or allows to be
           implemented. The case "The Question of Net
           Neutrality" presents the dilemma that the Indian
           telecom regulator, the TRAI, faces while it decides
           whether to allow a private firm, Facebook, to launch
           a zero-rating service. The case is set at the time
           when Facebook Inc. came up with an offer of
           launching Internet.org as a zero-rating service.
           Under this plan, Internet.org (later rebranded as
           Free Basics) would act as a platform to connect a
           range of content providers (CPs) through which the
           hitherto unconnected  populations  would have
           access to the internet.



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