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                                                             Mobile human resource management application (mHRM app)
                                                             has emerged as an innovative solution to manage human
                                                             resources. However, the performance of the application is
                                                             questionable, and hence, it is crucial to know employees’
                                                             perception towards it. This study aims to explore employees’
                                                             perceived service quality towards mHRM app using the
                                                             moderated-mediation framework. Data were collected from 265
                                                             Indian HR professionals using online questionnaire. The proposed
                                                             hypotheses were examined using structural equation modelling
                                                             and PROCESS Macro. Results indicate that navigation and contact
                                                             significantly affect employees’ mHRM usage behaviour. Results
         Shankar, A. (2021). Does employees'                 also indicate that perceived values significantly mediates the

         perception towards mobile human resource            association between perceived service quality and mHRM usage
                                                             behaviour. The findings of the study will help organisations in
         management application quality affect               enhancing their employees’ perceived service quality towards
         usage intention? A moderated-mediation              mHRM app. This study contributes to the literature on human

         analysis. The TQM Journal, 34(1), 145-159.          resource    management,      total   quality  management       and
                                                             cognitive-motivational-relational (CMR) theory.


         This study examines the impact of reward               Shankar, A. (2021). Does Reward Gamification Drive Brand
         gamification on brand relationship quality (BRQ) in
                                                                Relationship Quality? An Experimental Approach. Journal of
         the mobile banking (mbanking) context. The study
                                                                Promotion Management, 1-24.
         also examines the mediating effect of brand
         engagement and how the effect varies at different
         levels    of    personal      innovativeness.     A
         scenario-based experimental design was used to
         examine the effect of reward gamification on BRQ.
         Data were collected from 259 m-banking users to
         examine the proposed hypotheses. The findings
         suggest that gamification has a significant
         impact on BRQ. This study contributes to the
         emerging gamification and m-banking literature
         and helps banks design gamified rewards
         programs to enhance BRQ.



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